James is a senior operations leader in the market research industry, with deep expertise in strategic operations, compliance, and building scalable infrastructure that drives both performance and sustainable growth. As an ISO9001:2015 Quality Manager and a 2021 MRS Research Hero, James brings clarity, rigour, and trust to complex operational environments—ensuring excellence without losing sight of the people behind the process. With over a decade of experience leading business operations in the UK market, he oversees critical functions including compliance, quality, IT, logistics, and project delivery. James operates at the intersection of strategy and execution, translating business objectives into operational reality. His work ensures that every part of the system supports stronger teams, better outcomes, and exceptional client delivery. He believes compliance is more than box-ticking—it’s about creating confidence. And great operations, done right, don’t just run smoothly—they elevate the entire business.

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