Protecting Reputation: How a Global Brand Navigated a Market Exit
Crisis and Reputation Management

Protecting Reputation: How a Global Brand Navigated a Market Exit

Challenge

A leading global brand needed to understand public sentiment around its decision to exit a major international market following a geopolitical crisis. With reputational stakes high, the company required fast, reliable insight to inform communications and leadership decisions — all within days of the announcement.

5,000 Respondents Surveyed

Flash poll conducted across multiple key international markets.

3 Days to Insights

Critical intelligence delivered to global leadership within 72 hours.

Overwhelming Public Support

Findings confirmed strong public backing, boosting trust and admiration for the brand.

Approach

A proprietary flash poll surveyed 5,000 respondents across key Western markets. The research tested immediate public reactions and evaluated the effectiveness of the brand’s messaging around the decision, with a particular focus on elite and general consumer audiences.

Result

In just three days, critical insights were delivered to the brand’s global leadership, confirming that the public overwhelmingly supported the move — boosting brand trust and admiration. These findings helped the company confidently communicate its rationale, manage elite stakeholder perceptions, and reinforce its corporate values on the world stage.

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